Shipping and Delivery
At Bobbycraft, we prioritize delivering your order quickly and reliably through fast, high-quality shipping options.
Shipping Time
Total Delivery Time = Processing Time + Shipping Time
Delivery Phases
- Processing Time: This step includes verifying and preparing your order before shipment. Time varies by location and processing efficiency.
- Shipping Time: Starts after processing and depends on the shipping method and destination.
- Orders are processed based on (GMT-08:00) Pacific Standard Time.
Please note that shipping may take longer during peak seasons and promotions.
We partner with USPS, UPS, FedEx, and DHL. Delivery timeframes account for both processing and shipping stages.
Estimated Delivery Timeframes
| Product Type | Processing Time | Shipping Time | Total Delivery Time |
|---|---|---|---|
| Custom Sneakers & Shoes | 3-5 days | 7-14 days | 10-19 business days |
| Apparel | 3-5 days | 7-14 days | 10-19 business days |
Orders are processed Monday-Friday, excluding federal holidays, on Eastern Standard Time.
Shipping Costs
- Standard Shipping: $4.95
- Free Shipping on Orders Over $99
Tracking Your Package
- Once your order ships, you’ll get a confirmation email with tracking information.
- Track your package on our website.
- Some carriers take 5-7 days to update tracking. If there’s no update after 10 days, contact us at [email protected].
Shipping Delays
- If your package hasn’t arrived within 45 days, contact us for a refund.
- We’re here to help with any delays and respond within 12 hours.
Undelivered Packages
- If your package shows as “delivered” but can’t be found, check the delivery area or contact the carrier.
- If the issue persists, email us at [email protected].
Incorrect Addresses
- We can’t guarantee delivery to incorrect or incomplete addresses. Please check your details and notify us immediately if there’s an error.
Duties & Taxes
- Customers are responsible for any fees charged by their country.
- We are not responsible for customs fees if a package is rejected or delivery fails after multiple attempts.
For more information, feel free to reach out to [email protected].